Frequently Asked Questions

For in stock pieces that aren't being engraved, we ship within 1 to 3 business days, not counting federal holidays. Engraved orders take longer because of the proof and engraving steps, and you'll find those timelines on our engraving page.

We ship mostly with USPS, and you'll see every available rate at checkout once you enter your address. Delivery times run like this:

• Ground Advantage: 2 to 5 business days
• Priority: 1 to 3 business days
• Express or Overnight: next day to 2 days

Our shipping page has the full details.

You'll get a confirmation email with your order number as soon as you order. Create an account and you can log in anytime to see your order history and tracking. Our chat feature can pull up tracking for you too, and you can always just email us and ask.

No. Expedited shipping only covers the part after engraving is finished, when the package is on its way to you. Your place in the engraving line stays the same either way. If you've got a date you're working toward, let us know before you order and we'll tell you what's doable.

If something isn't on hand, we'll order it in for you, which can stretch delivery to 5 to 15 business days. It doesn't happen often, but we'd rather tell you now than have you wondering.

The shipping price you see at checkout is our best estimate, based on your order's weight and where it's headed. Most of the time it's right on the money. Every now and then though, once everything's boxed up, an item turns out bigger or heavier than expected and the actual shipping cost comes back higher than what was quoted. When that happens on a larger or heavier order, we'll reach out to you about the difference before it ships.

Wait a full day before you start to worry. Packages get marked delivered a little early sometimes and show up the next morning. Check with anyone else at the house, and take a look around the porch, behind planters, and next door. Carriers will tuck a package out of sight or leave it a door or two down more often than you'd think.

If it's still missing after that, your local post office is the best place to start. They can pull up the scan details and usually know which carrier ran that route that day. You can also file a missing mail search at usps.com with your tracking number.

If you've done all that and it still hasn't turned up, email us with your order number and we'll see what we can do on our end.

We do, and we love sending our pieces to customers around the world. You'll see the countries listed at checkout when you enter your address, and if yours isn't there, just email us and we'll get you a shipping price.

The customer does. Orders headed outside the United States can be charged customs duties, import taxes, and carrier brokerage or handling fees once the package reaches your country. Those charges are set by your local customs authority and your carrier, not by Templeton Silver, and they're separate from the product price and shipping you paid at checkout. We aren't able to predict or control those amounts, and the carrier usually collects them before or at the time of delivery.

If a package is refused or the fees go unpaid, it may be returned to us or held by the carrier. In that case a refund would cover the product only, not the original shipping, duties, or fees. We'd recommend checking with your local customs office before you order so you know what to expect.

Yes, we do. USPS is the only carrier that goes to military addresses, and you'll pay regular domestic rates even though the package is heading overseas.

When you're filling out the address, put the APO or FPO where the city normally goes, choose AA, AE, or AP for the state, and include the service member's rank and unit or box number. Skip the city and country. Adding those can send the package into the local mail system instead of the military one.

Give it 7 to 14 days once it ships, longer for remote posts and around the holidays. Tracking usually stops updating once it reaches military mail, so it's normal not to see anything for a while.