Please look closely at your items as soon as you receive them. As much as we like perfection, mistakes and damages do occur. After all, your gifts are handled by humans every step of the way! Please report damages, shortages, or defects to us within 3 business days by email at firstname.lastname@example.org We will respond back and issue you a Return Authorization. We are not able to accept returns without a Return Authorization.
We will send you a proof of your engravement details to confirm that everything is correct before we submit it to our engraver. If you approve and realize after you receive your products that you made an error, unfortunately we won't be able to issue a refund. Please check your spelling and grammar carefully and thoroughly when filling out your engraving notes details. We are not responsible for any spelling or grammar errors submitted by the customer. If you have questions about engraving, please Contact Us before placing your order. We are always here and happy to help!