Refund policy

Return Policy

Please look closely at your items as soon as you receive them. As much as we like perfection, mistakes and damages do occur. After all, your gifts are handled by humans every step of the way! Please report damages, shortages, or defects to us within 3 business days by email at nikki@templetonsilver.com. We will respond back and issue you a Return Authorization. We are not able to accept returns without a Return Authorization.

Engraved Pieces

We will send you an engraving proof to confirm that everything is correct before we submit it to our engraver. If you approve and realize after you receive your products that you made an error, unfortunately, we won't be able to issue a refund. Please check your spelling and grammar carefully and thoroughly when filling out your engraving notes details. We are not responsible for any spelling or grammar errors submitted by the customer. If you have questions about engraving, please Contact Us before placing your order. We are always here and happy to help!

What Can Be Returned

Sterling silver pieces are final sale and cannot be returned or exchanged. Non-engraved pewter and cast aluminum pieces may be returned within 14 days of delivery if they are unused and in their original packaging. Email us first for a Return Authorization, since we aren't able to accept a return without one.

Returns are subject to a 15 percent restocking fee, with a $10 minimum. Return shipping is the customer's responsibility, and original shipping charges aren't refunded.

If a piece arrived damaged or we got something wrong, none of that applies. There's no restocking fee and we'll cover the return shipping.

Refunds

Once your return arrives and we've had a look at it, we'll refund the purchase price to your original payment method. Refunds usually show up within a few business days, depending on your bank.

Nothing in this policy limits your rights under applicable law.

Last updated: September 28, 2026